Privacy Policy

Privacy Policy

Last Updated: March 2025

At Yutori your privacy is our top priority. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or use our website and services. By using our website and services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect personal information from you when you interact with our website, book a session, or contact us for counselling services. The types of information we may collect include:

Personal Information: This includes your name, email address, phone number, and any other details you provide when filling out forms or contacting us.

Health Information: As a counselling service, we may collect sensitive health information such as your reason for seeking counselling, mental health history, and other relevant details. This is only collected with your consent and is used strictly for providing counselling services.

Payment Information: When you make a payment for services, we collect payment details through secure payment gateways. We do not store your credit card information directly.

Website Usage Information: We automatically collect data such as your IP address, browser type, device type, pages visited, and time spent on our site for analytical purposes. This helps us improve the website's functionality and user experience.

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide counselling services, including scheduling and communication with you.

To improve our website and services by analysing usage patterns and trends.

To process payments for services provided.

To respond to your inquiries and provide customer support.

To comply with legal obligations, such as record-keeping requirements or court orders.

3. How We Protect Your Information

We take reasonable precautions to protect your personal and health information from unauthorised access, disclosure, alteration, and destruction. We use encryption, secure servers, and other safeguards to ensure that your information remains private.

Confidentiality: Your counselling sessions and health-related information are kept confidential, unless required by law or with your explicit consent.

Data Retention: We retain personal and health information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or allowed by law.

4. Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may share your information in the following circumstances:

Service Providers: We may share information with third-party service providers (e.g., payment processors, email services, website hosting) who assist us in running our website and providing counselling services. These providers are required to keep your information confidential and only use it for the services we request.

Legal Compliance: We may disclose your information if required by law or in response to a legal request, such as a court order or government investigation.

Consent: We may share your information if you give us explicit consent to do so.

5. Your Rights and Choices

You have the following rights with respect to your personal information:

Access and Correction: You may request access to the personal information we hold about you and request corrections if you believe the information is inaccurate.

Deletion: You can request the deletion of your personal information, subject to certain legal and contractual restrictions.

Withdraw Consent: You can withdraw your consent for us to use your health information at any time, except when we are legally required to retain it.

6. Cookies and Tracking Technologies

Our website may use cookies and other tracking technologies to improve user experience and gather analytical data. Cookies are small files stored on your device that help us remember your preferences and enhance your website experience. You can control cookie settings through your browser settings, but disabling cookies may limit some website functionalities.

7. Children’s Privacy

Our services are intended for individuals 18 years and older. We do not knowingly collect personal information from children under 18. If you believe we have inadvertently collected information from a child under 18, please contact us immediately so we can take steps to remove the information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will post the updated policy on our website and update the effective date. We encourage you to review this policy periodically for any updates.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us.